Libraries are constantly changing and adapting for many reasons. Managers, however, are not always sure how to help their staff understand and embrace the upcoming changes.
Continuing Education Services News
Do you deal with library data or metadata? Perhaps in your library catalog records, digital repository metadata, or even spreadsheets? As the amount of data we deal with grows, so do the errors and inconsistencies in that data, resulting in the manual correction of these issues becoming even more time consuming.
Librarians and staff in libraries of all types will at one point have an interaction with a difficult patron or student. Whether they are frustrated with library policy, refusing to follow standard rules, or simply argumentative or persistent, it is imperative to develop interpersonal skills to deal with these situations.